Complaints Procedure

As a firm we pride ourselves on client satisfaction, if you are dissatisfied with the service we have provided then you have the right to complain.

We take complaints very seriously and aim to resolve any disputes quickly and amicably.

Should you wish to make a complaint, please do so in writing to the following address:

Complaints Investigator
Willett & Co. Solicitors
18 Angel Hill
Bury St. Edmunds
Suffolk
IP33 1XQ

Timescales
In normal circumstances you are required to register a complaint within one year. You must give us 8 weeks to try to resolve your complaint before contacting an outside body, the Legal Ombudsman. The Legal Ombudsman service has been operational since October 6th, 2010 and is ultimately responsible for ensuring that all complaints are dealt with appropriately.

If the complaint is not resolved to your satisfaction after 8 weeks you can contact the Legal Ombudsman service (www.legalombudsman.org.uk) on 0300 555 0333.

A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm's complaints procedure. In summary:

-You must register your complaint with our Complaints Investigator in writing within 1 year
-The Legal Ombudsman expects you to give us 8 weeks to try and resolve your complaint
-After this time, you can contact the Legal Ombudsman (but you must do so within 6 months)

For more information on complaint procedures download the Legal Ombudsman Guide to Making a Complaint (PDF).